A Template for Problem-Solving

To be an effective problem solver:



1/. figure out, and regularly re-articulate, your goals, purposes, and needs. recognize problems as obstacles to reaching, your goals, achieving your purposes, or satisfying your needs.

2/. Wherever possible take problems one by one. state each problem as clearly and precisely as you can.

3/. Study the problem to determine the "kind" of problem you are dealing with. For example, what do you have to do to solve it?

4/. Distinguish problems over which you have some control from problems over which you have no control. Concentrate your efforts on problems you can potentially solve.

5/. Figure out the information you need to solve the problem. Actively seek that information.

6/. Carefully analyze and interpret the information you collect, drawing reasonable inferences.

7/. Determine your options for action. What can you do in the short term? In the long term? Recognize your limitations in terms of money, time, and power.

8/. Evaluate your options, determining their advantages and disadvantages.

9/. Adopt a strategy. Follow through on it. This may involve direct action or a carefully thought-through wait-and-see approach.

10/. When you act, monitor the implications of your action. Be prepared to change your analysis or statement of the problem, as more information about the problem becomes available.

Communicating Effectively

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